Cancellation & Refund Policy

We keep this simple. You pay a small reservation fee to lock in your date, and the rest works around how far ahead you cancel. This page explains exactly what you get back.

The reservation fee

To confirm a booking you pay a reservation fee of 25% of the tour total. It is not an extra charge — it is deducted from the final price. You can either pay the full amount up front, or pay the 25% fee now and the balance on the day of the tour.

If you need to cancel

What happens to the reservation fee depends on when you cancel, relative to your tour start time:

• More than 48 hours before — the reservation fee is refunded in full.
• Between 24 and 48 hours before — 50% of the reservation fee is retained; the other 50% is refunded.
• Less than 24 hours before, without a valid reason — the reservation fee is retained in full.

If you paid the full amount up front

The balance above the reservation fee is always refunded when you cancel. Only the reservation-fee portion is subject to the time windows above — so in the worst case (a last-minute cancellation) you lose only the 25% fee, never the whole price.

How refunds are issued

Refunds go back to your original payment method through Stripe, our payment processor, and usually take 5–10 business days to appear, depending on your bank. You do not need a Stripe account — the refund follows the card or wallet you paid with.

Experiences run by other operators

Some things we arrange for you — the Sado dolphin boat near Setúbal, the wine tasting in Azeitão — are run by independent operators, not by us. We book them and take you there, but the part you pay them directly is subject to their terms, and a boat trip can be affected by weather and is the operator’s call to run or not. We always tell you those costs and conditions up front in the plan we send you, before you commit.

Changing your date

Would you rather move your date than cancel? Message us as early as you can and we will do our best to find a new date that works, subject to availability.

How to cancel or reschedule

Email tours@privatetourspt.com or message us on WhatsApp. Tell us your booking date and name — you will find both in the confirmation email and on your booking page.